At FitZenNutrition, customer satisfaction is our top priority. We strive to provide high-quality vitamins and supplements that meet your expectations. However, we understand that there may be situations where a return or refund is necessary. Please review the details of our Return and Refund Policy below to understand your rights and responsibilities.
Eligibility for Returns and Refunds
We accept returns for unopened and unused products within 30 days of delivery. To be eligible for a refund, the product must be in its original condition, with the seal intact, and accompanied by proof of purchase. If you received a damaged, defective, or incorrect item, please contact us immediately for assistance.
How to Request a Return or Refund
To initiate a return or claim a refund, please follow these steps:
- Contact our customer support team at support@fitzennutrition.com within 30 days of receiving your order.
- Provide your order number, proof of purchase, and a brief description of the issue.
- Await further instructions from our team, including process details.
- Products should be returned to 13 Dogs Way, Harvard, IL 60033 with the original invoice included in the parcel.
- Once the returned item is received and inspected, we will process your refund to the original payment method.
Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
Cases Where Refunds Cannot Be Made
Refunds cannot be granted in the following cases:
- Products that have been opened, used, or tampered with.
- Returns initiated beyond 30 days from the delivery date.
- Items purchased from third-party retailers.
- Missing proof of purchase.
Contact Information
If you have any questions or need assistance with a return or refund, our team is here to help. Please reach out to us at support@fitzennutrition.com. You can also mail correspondence to our legal address:
Henson Haven LLC
1942 Broadway STE 314C
Boulder, Co 80302-5233
Thank you for choosing FitZenNutrition. Your health and satisfaction are at the heart of what we do.